package project.onlinechat.internal;
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import java.net.URLDecoder;
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import java.util.ArrayList;
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import java.util.Collections;
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import java.util.Date;
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import java.util.HashMap;
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import java.util.Iterator;
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import java.util.LinkedList;
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import java.util.List;
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import java.util.Map;
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import java.util.Map.Entry;
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import java.util.concurrent.ConcurrentHashMap;
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import java.util.stream.Collectors;
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import org.apache.commons.collections.Predicate;
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import org.springframework.util.CollectionUtils;
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import kernel.exception.BusinessException;
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import kernel.util.DateUtils;
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import kernel.util.StringUtils;
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import kernel.web.ApplicationUtil;
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import project.onlinechat.MessageUser;
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import project.onlinechat.OnlineChatMessage;
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import project.onlinechat.OnlineChatMessageService;
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import project.party.PartyService;
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import project.party.model.Party;
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import project.party.model.UserRecom;
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import project.party.recom.UserRecomService;
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import project.tip.TipConstants;
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import project.tip.TipService;
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import project.tip.model.Tip;
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import systemuser.CustomerService;
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import systemuser.model.Customer;
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public class OnlineChatMessageServiceImpl implements OnlineChatMessageService {
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private TipService tipService;
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private PartyService partyService;
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private CustomerService customerService;
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private UserRecomService userRecomService;
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protected static final Object OnlineChatMessage = null;
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private Map<String, MessageUser> cahce_user = new ConcurrentHashMap<String, MessageUser>();
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private Map<String, List<OnlineChatMessage>> cahce_chat = new ConcurrentHashMap<String, List<OnlineChatMessage>>();
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/**
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* @param messageId
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* @param pageSize
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* @param partyId
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* @param clicentType 请求的客户端类型，用户端user，客服端 不传
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* @return
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*/
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public List<OnlineChatMessage> cacheGetList(String messageId, int pageSize, String partyId, String... clicentType) {
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List<OnlineChatMessage> cache = cahce_chat.get(partyId);
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if (cache == null) return new LinkedList<OnlineChatMessage>();
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List<OnlineChatMessage> result = new ArrayList<OnlineChatMessage>();
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result.addAll(cache);
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int start = cacheIndex(messageId, result);
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int end = start + pageSize;
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if (start >= result.size()) return new LinkedList<OnlineChatMessage>();
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if (cache.size() <= end) end = result.size();
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return result.subList(start, end);
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}
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/**
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* 获取消息的索引
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*
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* @param messageId
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* @param list
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* @return
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*/
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private int cacheIndex(String messageId, List<OnlineChatMessage> list) {
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if (StringUtils.isEmptyString(messageId)) return 0;
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int index = -1;
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for (int i = 0; i < list.size(); i++) {
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if (messageId.equals(list.get(i).getId().toString())) {
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index = i;
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break;
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}
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}
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if (index == -1) throw new BusinessException("参数异常，消息获取失败");
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return index + 1;
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}
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@Override
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public List<MessageUser> cacheGetMessageUserPage(int pageNo, int pageSize, String username) {
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List<MessageUser> list = new ArrayList<MessageUser>(cahce_user.values());
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List<MessageUser> result = new ArrayList<MessageUser>();
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for (MessageUser user : list) {
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if (user.getDelete_status() == -1) continue;
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if (StringUtils.isEmptyString(user.getTarget_username()) || !username.equals(user.getTarget_username())) continue;
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result.add(user);
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}
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Collections.sort(result);
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return result;
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}
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@Override
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public OnlineChatMessage saveSend(String partyId, String type, String send_receive, String content,String username) {
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OnlineChatMessage onlineChatMessage = new OnlineChatMessage();
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onlineChatMessage.setPartyId(partyId);
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onlineChatMessage.setType(type);
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onlineChatMessage.setSend_receive(send_receive);
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onlineChatMessage.setContent(content);
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onlineChatMessage.setCreateTime(new Date());
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onlineChatMessage.setUsername(username);
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//存库
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ApplicationUtil.executeInsert(onlineChatMessage);
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//更新缓存
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List<OnlineChatMessage> list = cahce_chat.get(partyId);
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if (list == null) cahce_chat.put(partyId,list=new LinkedList<OnlineChatMessage>());
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list.add(onlineChatMessage);
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Collections.sort(list,Collections.reverseOrder());
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if (!cahce_user.containsKey(partyId)) saveCreateByPartyId(partyId);
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switch (send_receive) {
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case "receive":// 客服发送
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updateUnread(partyId, "user", "write");
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break;
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case "send":// 用户发送
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updateUnread(partyId, "customer", "write");
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break;
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}
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return onlineChatMessage;
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}
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public String userSendTarget(String partyId, Date sendTime, String targetUsername) {
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if (StringUtils.isNotEmpty(targetUsername)) {
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Customer customer = customerService.cacheByUsername(targetUsername);
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// 表示该用户被有客服权限的系统用户接手
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if (customer == null) return targetUsername;
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// 当前在聊的客服是否在线
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if (customer.getOnline_state() == 1) return customer.getUsername();
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}
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// 不在线则重新分配
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Customer customer = this.customerService.cacheOnlineOne();
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if (null == customer) return null;
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while (true) {
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customer.setLast_message_user(partyId);
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customer.setLast_customer_time(sendTime);
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boolean update = customerService.update(customer, true);
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if (update) {// 更新成功，退出
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break;
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} else {// 未成功，说明已下线，重新分配新客服
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customer = this.customerService.cacheOnlineOne();
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if (null == customer) return null;
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}
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}
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return customer.getUsername();
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}
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/**
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* 更新未读数
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* @param partyId
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* @param user_customer 更新对象，用户，客服
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* @param type read:读，write：写
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*/
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public void updateUnread(final String partyId, String user_customer, String type) {
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MessageUser messageUser = cahce_user.get(partyId);
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if (messageUser == null) {
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saveCreateByPartyId(partyId);
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messageUser = cahce_user.get(partyId);
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}
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int removeTipNum = 0;
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switch (user_customer) {
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case "user":
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if ("read".equals(type)) {
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messageUser.setUser_unreadmsg(0);
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} else if ("write".equals(type)) {
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messageUser.setUser_unreadmsg(messageUser.getUser_unreadmsg() + 1);
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messageUser.setDelete_status(0);
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}
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break;
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case "customer":
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if ("read".equals(type)) {
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removeTipNum = messageUser.getCustomer_unreadmsg();
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messageUser.setCustomer_unreadmsg(0);
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} else if ("write".equals(type)) {
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messageUser.setCustomer_unreadmsg(messageUser.getCustomer_unreadmsg() + 1);
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messageUser.setDelete_status(0);
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String targetUsername = this.userSendTarget(partyId, new Date(),messageUser.getTarget_username());
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if (StringUtils.isNotEmpty(targetUsername) && !targetUsername.equals(messageUser.getTarget_username())) {
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Customer customer = customerService.cacheByUsername(targetUsername);
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// 客服不存在或者回复内容无效则不回复
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if (customer != null && customer.getAuto_answer() != null && !StringUtils.isEmptyString(customer.getAuto_answer().trim())) {
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// 客服自动回复一条
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saveSend(partyId, "text", "receive", customer.getAuto_answer(),targetUsername + "_SYSTEM");
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}
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}
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messageUser.setTarget_username(targetUsername);
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if (StringUtils.isNotEmpty(targetUsername)) {// 指定的在线客服存在，则发起通知
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Tip tip = new Tip();
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tip.setBusiness_id(this.cahce_chat.get(partyId).get(0).getId().toString());
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tip.setModel(TipConstants.ONLINECHAT);
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tip.setTarget_username(targetUsername);
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tipService.saveTip(tip);
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}
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}
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break;
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}
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updateMessageUser(messageUser);
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if (removeTipNum > 0) removeTips(messageUser.getPartyId(), removeTipNum);
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}
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/**
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* 移除通知
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* @param partyId
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* @param removeTipNum
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*/
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public void removeTips(String partyId, int removeTipNum) {
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List<OnlineChatMessage> list = this.cacheGetList(null, removeTipNum, partyId);
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tipService.deleteTip(list.stream().map(m->m.getId().toString()).collect(Collectors.toList()));
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}
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public void updateMessageUser(MessageUser messageUser) {
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ApplicationUtil.executeSaveOrUpdate(messageUser);
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cahce_user.put(messageUser.getPartyId(), messageUser);
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}
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public void saveCreateByPartyId(String partyId) {
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Party party = partyService.cachePartyBy(partyId, true);
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if (party == null) throw new BusinessException("无效的UID");
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MessageUser messageUser = cahce_user.get(party.getId().toString());
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if (null==messageUser) cahce_user.put(party.getId().toString(),messageUser=new MessageUser());
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messageUser.setPartyId(party.getId().toString());
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messageUser.setUpdateTime(new Date());
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ApplicationUtil.executeSaveOrUpdate(messageUser);
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}
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@Override
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public MessageUser saveCreate(String uid, String username) {
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Party party = partyService.findPartyByUsercode(uid);
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if (party == null) {
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party = partyService.findPartyByUsername(uid);
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if (party == null) throw new BusinessException("用户不存在");
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}
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MessageUser messageUser = cahce_user.get(party.getId().toString());
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if (messageUser == null) cahce_user.put(party.getId().toString(),messageUser=new MessageUser());
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messageUser.setDelete_status(0);
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messageUser.setUpdateTime(new Date());
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messageUser.setTarget_username(username);
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messageUser.setPartyId(party.getId().toString());
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ApplicationUtil.executeSaveOrUpdate(messageUser);
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return messageUser;
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}
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@Override
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public void delete(String partyId) {
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MessageUser messageUser = cahce_user.get(partyId);
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if (messageUser == null) return;
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messageUser.setDelete_status(-1);
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messageUser.setTarget_username(null);
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this.updateMessageUser(messageUser);
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}
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@Override
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public int unreadMsg(String partyId, String type, String targetUsername) {
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int unreadmsg = 0;
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if (!StringUtils.isNullOrEmpty(partyId)) {
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MessageUser messageUser = cahce_user.get(partyId);
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if (messageUser != null) {
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switch (type) {
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case "user":
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unreadmsg = messageUser.getUser_unreadmsg();
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break;
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case "customer":
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unreadmsg = messageUser.getCustomer_unreadmsg();
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break;
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}
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}
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} else {
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for(Iterator<Entry<String, MessageUser>> it=cahce_user.entrySet().iterator();it.hasNext();) {
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Entry<String, MessageUser> entry = it.next();
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if (StringUtils.isEmptyString(targetUsername) || !targetUsername.equals(entry.getValue().getTarget_username())) continue;
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switch (type) {
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case "user":
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unreadmsg += entry.getValue().getUser_unreadmsg();
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break;
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case "customer":
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unreadmsg += entry.getValue().getCustomer_unreadmsg();
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break;
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}
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}
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}
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return unreadmsg;
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}
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/**
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* 设置备注
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* @param partyId
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* @param remarks
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*/
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public String updateResetRemarks(String partyId, String remarks) throws Exception {
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if (StringUtils.isEmptyString(remarks) || StringUtils.isEmptyString(remarks.trim())) return null;
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MessageUser messageUser = this.cacheMessageUser(partyId);
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if (messageUser == null) throw new BusinessException("用户不存在");
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messageUser.setRemarks(URLDecoder.decode(remarks, "utf-8"));
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this.updateMessageUser(messageUser);
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return remarks;
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}
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/**
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* 获取用户信息
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* @param partyId
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* @return
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*/
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public Map<String, Object> getUserInfo(String partyId) {
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Party party = partyService.cachePartyBy(partyId, false);
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if (party == null) throw new BusinessException("用户不存在");
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MessageUser messageUser = this.cacheMessageUser(partyId);
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Map<String, Object> result = new HashMap<String, Object>();
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result.put("partyId", partyId);
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result.put("remarks", messageUser.getRemarks());
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result.put("username", party.getUsername());
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result.put("usercode", party.getUsercode());
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result.put("last_login_time", DateUtils.format(party.getLast_loginTime(), DateUtils.DF_yyyyMMddHHmmss));
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result.put("create_time", DateUtils.format(party.getCreateTime(), DateUtils.DF_yyyyMMddHHmmss));
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result.put("role_name", party.getRolename());
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result.put("login_ip", party.getLogin_ip());
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List<UserRecom> parents = userRecomService.getParents(party.getId());
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if (!CollectionUtils.isEmpty(parents) && parents.size() >= 1) {
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Party parentParty = partyService.cachePartyBy(parents.get(0).getReco_id(), true);
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result.put("recom_parent_name", parentParty == null ? null : parentParty.getUsername());
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} else {
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result.put("recom_parent_name", null);
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}
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return result;
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}
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public void init() {
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List<MessageUser> list_user = ApplicationUtil.executeSelect(MessageUser.class);
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for (int i = 0; i < list_user.size(); i++) {
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MessageUser item = list_user.get(i);
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if (StringUtils.isEmptyString(item.getPartyId())) {
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this.cahce_user.put(item.getIp(), item);
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} else {
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this.cahce_user.put(item.getPartyId(), item);
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}
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}
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List<OnlineChatMessage> list_chat = ApplicationUtil.executeDQL("SELECT * FROM T_ONLINECHAT_MESSAGE ORDER BY CREATE_TIME DESC",OnlineChatMessage.class);
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for (int i = 0; i < list_chat.size(); i++) {
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OnlineChatMessage item = list_chat.get(i);
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List<OnlineChatMessage> list = null;
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if (StringUtils.isEmptyString(item.getPartyId())) {
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list = cahce_chat.get(item.getIp());
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} else {
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list = cahce_chat.get(item.getPartyId());
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}
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if (list == null) list = new LinkedList<OnlineChatMessage>();
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list.add(item);
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if (StringUtils.isEmptyString(item.getPartyId())) {
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this.cahce_chat.put(item.getIp(), list);
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} else {
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this.cahce_chat.put(item.getPartyId(), list);
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}
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}
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}
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public Map<String, List<OnlineChatMessage>> cacheMessageAll() {
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return cahce_chat;
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}
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public Map<String, MessageUser> cacheMessageUserAll() {
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return cahce_user;
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}
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public MessageUser cacheMessageUser(String key) {
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return cahce_user.get(key);
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}
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public List<OnlineChatMessage> cacheMessage(String key) {
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return cahce_chat.get(key);
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}
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public void putMessage(String key, List<OnlineChatMessage> value) {
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cahce_chat.put(key, value);
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}
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public void putMessageUser(String key, MessageUser value) {
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cahce_user.put(key, value);
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}
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public void updateMessageUserByIp(MessageUser messageUser) {
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ApplicationUtil.executeSaveOrUpdate(messageUser);
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cahce_user.put(messageUser.getIp(), messageUser);
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}
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public void deleteByIp(String ip) {
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MessageUser messageUser = cahce_user.get(ip);
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if(null==messageUser) return;
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messageUser.setDelete_status(-1);
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messageUser.setTarget_username(null);
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this.updateMessageUserByIp(messageUser);
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}
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/**
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* 未分配到客服的用户，分配客服
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*
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* @return
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*/
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public void updateNoAnwserUser(String username) {
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List<MessageUser> users = new ArrayList<MessageUser>(this.cacheMessageUserAll().values());
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org.apache.commons.collections.CollectionUtils.filter(users, new Predicate() {
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@Override
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public boolean evaluate(Object arg0) {
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return ((MessageUser) arg0).getCustomer_unreadmsg()>0 && StringUtils.isEmptyString(((MessageUser) arg0).getTarget_username());
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}
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});
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if (CollectionUtils.isEmpty(users)) return;
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for (MessageUser user : users) {
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user.setTarget_username(username);
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if (StringUtils.isEmptyString(user.getPartyId())) {
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this.updateMessageUserByIp(user);
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} else {
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this.updateMessageUser(user);
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}
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}
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}
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public OnlineChatMessage getMessageById(String messageId) {
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return ApplicationUtil.executeGet(messageId, OnlineChatMessage.class);
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}
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public void updateMessageDelete(String messageId, String targetUserName) {
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OnlineChatMessage onlineChatMessage = getMessageById(messageId);
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if (onlineChatMessage.getDelete_status() == -1) throw new BusinessException("该消息已撤回");
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//游客或者登录用户
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String userKey = StringUtils.isEmptyString(onlineChatMessage.getPartyId())?onlineChatMessage.getIp():onlineChatMessage.getPartyId();
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MessageUser messageUser = cahce_user.get(userKey);
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if (StringUtils.isEmptyString(messageUser.getTarget_username()) || !targetUserName.equals(messageUser.getTarget_username())) {
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throw new BusinessException("并非当前客服接手的用户，无法撤回");
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}
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if (!"receive".equals(onlineChatMessage.getSend_receive())) {
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throw new BusinessException("只能撤回客服发送消息");
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}
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onlineChatMessage.setDelete_status(-1);
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ApplicationUtil.executeUpdate(onlineChatMessage);
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List<OnlineChatMessage> list = cahce_chat.get(userKey);
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int indexOf = list.indexOf(onlineChatMessage);
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list.remove(indexOf);
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list.add(indexOf, onlineChatMessage);
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}
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public void setPartyService(PartyService partyService) {
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this.partyService = partyService;
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}
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public void setUserRecomService(UserRecomService userRecomService) {
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this.userRecomService = userRecomService;
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}
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public void setTipService(TipService tipService) {
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this.tipService = tipService;
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}
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public void setCustomerService(CustomerService customerService) {
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this.customerService = customerService;
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}
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}
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